| FACTS | WHAT DOES N.E.W. CREDIT UNION DO WITH YOUR PERSONAL INFORMATION? |
|---|---|
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
|
| How? | All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons N.E.W. Credit Union chooses to share; and whether you can limit this sharing. |
| Reasons We Can Share Your Personal Information | Does NEWCU Share? | Can You Limit This Sharing? |
|---|---|---|
| For our everyday business purposes-- such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | YES | NO |
| For our marketing purposes-- to offer our products and services to you | YES | NO |
| For joint marketing with other financial companies-- | YES | YES |
| For our affiliates' everyday business purposes-- information about your transactions and experiences | NO | We don’t share |
| For our affiliates' everyday business purposes-- information about your creditworthiness | NO | We don’t share |
| For nonaffiliates to market to you-- | NO | We don’t share |
Please note: If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our member, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
| What we do | |
|---|---|
| How does N.E.W. Credit Union protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
| How does N.E.W Credit Union collect my personal information? | We collect your personal information, for example, when you
|
| Why can't I limit all sharing? | Federal law gives you the right to limit only
|
| What happens when I limit sharing for an account I hold jointly with someone else? | Your choices will apply to everyone on your account -unless you tell us otherwise. |
| Definitions | |
|---|---|
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies.
|
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
|
| Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include:
|
Thank you for visiting our website. N.E.W. Credit Union recognizes and respects the importance of your privacy on our website; therefore we strictly adhere to important guidelines that protect our members.
Our servers collect standard non-identifying information about visits to our site, such as date and time visited, IP address, city, state and country. This information is used to compile standard statistics on the usage of our website. If you have provided personal identifying information via email, such as name and address on an application, the information may be used to communicate with you. The credit union maintains any information you provide over the Internet according to our usual strict security and confidentiality standards. Our website does not provide a chat room and therefore, no personally identifiable information will be publicly posted here. The credit union does not sell member information to any outside company or organization.
The credit union carefully selects other service providers who share the same commitment we have in protecting your privacy. In some instances we may transfer member information to one of these providers. For example, if you apply for a loan through our website, the information communicated by you may be transferred to a credit bureau only in reference to your application.
You can link to related websites from the N.E.W. Credit Union website. If you link to a website from any of our pages, you are moving to a website not operated by us. We cannot be held responsible for the content or privacy and security of the alternate websites, nor do we represent either the third party or you if you enter into a transaction.
The credit union does not knowingly collect, maintain or use personal information from our website about children under age 13. If a child whom we know to be under age 13 sends personal information to us online, we will only use that information to respond directly to that child, notify parents or seek parental consent.
N.E.W. Credit Union is committed to protecting your privacy. If you have questions or comments about this site or our privacy statement, please email us at asknew@new.org.
Last Updated: June 2026
Mobiliti® – powered by Fiserv – helps you manage your money, view your transactions and accounts, making it easy to manage your finances on the go.
Mobiliti® provides the Services to users on behalf N.E.W. Credit Union as a service provider. This Privacy Notice, in combination with relevant privacy notices that N.E.W. Credit Union provides to you (e.g., pursuant to financial privacy laws), informs you of the policies and practices regarding the collection, use and disclosure of any personal information that Mobiliti® collects from or about users in connection with our mobile application (the “Services”). The specific capabilities of the Services available to you vary depending on Your Financial Institution. You can find more information about N.E.W. Credit Union’s privacy policies and your choices at www.newcu.org or by contacting N.E.W. Credit Union.
Mobiliti® may allow you to:
THE TYPES OF INFORMATION MOBILITI® COLLECTS
Mobiliti® may collect personal information from you in the following ways:
(a) Personal Information You or Your Financial Institution Provide to us.
(b) Personal Information Collected from Third Parties. Mobiliti® may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.
(c) Personal Information Collected Via Technology. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:
DISCLOSURE OF YOUR PERSONAL INFORMATION
Mobiliti® discloses your personal information as described below.
(a) At the Direction of N.E.W. Credit Union. Mobiliti® may share your information with N.E.W. Credit Union or with third parties at the direction of N.E.W. Credit Union. Other than as described in this Privacy Notice in connection with the Services, this Privacy Notice does not apply to the processing of your information by N.E.W. Credit Union or third parties with whom Mobiliti® shares information at N.E.W. Credit Union’s direction.
(b) Third Party Service Providers. Mobiliti® may share your personal information with third party or affiliated service providers that perform services for or on behalf of Mobiliti®, for the purposes described in this Privacy Notice, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to Mobiliti®.
(c) Corporate Restructuring. Mobiliti® may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction involving the sale, transfer, divestiture, or disclosure of all or a portion of Mobiliti®’s business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If Mobiliti®’s company, business or assets is acquired by another company, that company will possess the personal information collected by Mobiliti® and the company will assume the rights and obligations regarding your personal information as described in this Privacy Notice.
(d) Authorities and Others. Regardless of any choices you make regarding your personal information, Mobiliti® may disclose your personal information to law enforcement, government authorities, and private parties, for the compliance and protection services described above.
LINKS TO OTHER SITES
The Services may contain links to third party websites. When you click on a link to any other website or location, you will leave the Services and go to another site, and another entity may collect personal and/or anonymous information from you. Mobiliti®’s provision of a link to any other website or location is for your convenience and does not signify Mobiliti®’s endorsement of such other website or location or its contents. Mobiliti® has no control over, does not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Notice do not apply to these outside websites. We encourage you to read the privacy notice of every website you visit.
YOUR CHOICES REGARDING YOUR INFORMATION
You have several choices regarding use of information on the Services.
(a) How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communications. There is currently no standard that governs what, if anything, websites should do when they receive these signals. Mobiliti® currently does not take action in response to these signals. If and when a standard is established, Mobiliti® may revise its policy on responding to these signals.
(b) Access, Update, or Correct Your Information. You can access, update or correct your information by changing preferences in your account. To do so, you should contact N.E.W. Credit Union. For additional requests, please contact N.E.W. Credit Union on whose behalf we are providing the Services to you.
(c) Opting Out SMS Communications. If you provide your phone number through the Services, Mobiliti® may send you notifications by SMS, such as provide a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.
(d) Opting Out of Location Tracking. If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to Mobiliti®’s collection of location information, you may no longer be able to use some features of the Services.
SAFEGUARDS AND RETENTION
We implement reasonable administrative, technical and physical measures in an effort to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.
Federal laws and regulations require that US financial institutions retain original, active and historical records. Your personal and financial data will be retained for a period of five to ten years, depending on applicable laws, regulations and legitimate business needs.
A NOTE ABOUT CHILDREN
The Services are not directed towards individuals under the age of 18, and Mobiliti® does not intentionally gather personal information about visitors who are under the age of 18. If a child under 18 submits personal information to Mobiliti® and Mobiliti® learns that the personal information is the information of a child under 18, Mobiliti® will attempt to delete the information as soon as possible.
PRIVACY NOTICE UPDATES
This Privacy Notice is subject to occasional revision. N.E.W. Credit Union or Mobiliti® may notify you, in their sole discretion, of any material changes in Mobiliti®’s collection, use, or disclosure of your personal information by posting a notice on the Services. Any material changes to this Privacy Notice will be effective thirty (30) calendar days following notice of the changes on the Services or immediately where no notice is given. These changes will be effective immediately for new users of the Services. If you object to any such changes, you must notify Mobiliti® prior to the effective date of such changes that you wish to deactivate your account. Continued use of the Services following notice of any such changes (or use of the Services after any such changes) shall indicate your acknowledgement of such changes.
CONTACT MOBILITI®
If you have any questions or complaints about this Privacy Notice or our data collection or processing practices, or if you want to report any security violations to us, please contact N.E.W. Credit Union at: asknew@newcu.org; or by mail at:
N.E.W. Credit Union
301 Jackson St
Oconto Falls, WI 54154
N.E.W. Credit Union provides links to web sites of other organizations in order to provide visitors with certain information. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that web site. Once you link to another web site not maintained by N.E.W. Credit Union, you are subject to the terms and conditions of that web site, including but not limited to its privacy policy.
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